Insurance FAQs

Some of the common insurance questions we receive, answered.

How do I start a policy if I like my quote?

Most of the insurers we work with are happy for us to have your verbal confirmation that you’d like to go ahead (occasionally, we may be asked for written instructions from you), and you’ll be covered from that point. We’ll then inform the insurer and send you a proposal form to fill in, along with an invoice. You’ll need to return both of these within 14 days, or your cover will lapse.

How do I know my premium is competitive?

We’re an independent broker, so we’re not tied to any particular insurer. This means we’ll seek out a range of quotes for you, and present you with what we think is the most suitable policy for your business – based on comprehensive cover, and a competitive premium, from a trustworthy insurer.

What type of policy do I need to protect my business?

Just talk to one of our helpful advisors and we’ll guide you as to what you need – no more, no less. Our policies are based on a commercial combined package, which could be sourced from a range of different insurers, and we can tailor your policy to suit your own business.

How can I pay for my insurance?

If you pay by credit card or cheque, you’ll need to pay in full within 14 days of telling us you want to take out your policy (but if we haven’t received it within 28 days of the policy start date, we reserve the right to cancel the cover). If you pay by direct debit, you can pay over 10 or 12 monthly instalments. Some insurance companies offer an interest-free option, depending on the package.

How much should I insure my building for?

You need to insure your building to its replacement value, including all costs. If you’re unsure, we recommend you get a formal valuation done.

Do I need to buy my liability insurances separately?

No. All of the policies we offer provide you with a complete package, with employer’s liability and public liability included as standard. These can then be tailored to your particular requirements.

What if I need to make a claim?

Even though some insurance companies deal with claims directly, we recommend that you contact us in the first instance. We offer a superb claims management service, which is included when you buy your policy through us, and we’re very motivated to achieve a successful settlement for you. If you need to make emergency repairs (perhaps to a burst pipe or a storm-damaged roof), make sure you get a formal invoice from the contractor so that it can be sent to your insurer for approval.

What is a ‘minimum standard of security’?

Insurers expect you to ensure a ‘minimum standard of security’ – a standard which varies between insurers. You’ll normally be required to fit key-operated locks to all windows, and the locks on all final exit doors will need to be fitted with British Standards-approved locking systems. Some insurers will ask for a specific model of alarm, which you’ll need to check when you start your policy.

Do I need to tell you about every change to my business?

If you take on extra employees, or increase the amount of stock you store on the premises, for example, you should tell us immediately. That’s because these are counted as ‘material facts’, which your insurance company will want to take into account (and any increases may lead to an increase in your premium). It’s better to be safe than sorry, so if you’re in any doubt, talk to us and we can advise. Similarly, if your employees or stock decreases, you’ll want to adjust your cover accordingly.

How can I be sure that I have maintained my standard of security?

If you’re unsure about anything at all, please ask us. We’re here to help – and if you don’t comply with your own insurer’s requirements, you may invalidate your policy.

What about when my insurance runs out?

We’ll be in touch with you in plenty of time before your insurance is due for renewal. We’ll provide you with the renewal terms offered by your existing insurer, and tell you about any alternative quotes we’ve been able to obtain. This helps to ensure that your premiums remain competitive and that your cover remains comprehensive.

Is Christie Insurance regulated?

We’re authorised and regulated by the Financial Conduct Authority (FCA) For further information, please refer to our Regulatory Statement.

What does Christie Insurance earn for arranging my policy?

As an independent intermediary, we’re paid a commission by your insurance company. This is calculated as a percentage of each premium paid. We may also charge a fee for servicing your policy, but if so we’ll tell you about it when you take your policy out.