Privacy statement and cookies

We will not collect any information about individuals, except where it is specifically and knowingly provided by them.

Cookies

When a user visits our website, we use a number of first party session and permanent cookies. We do not use any third party cookies. A cookie is a small amount of data, which often includes an anonymous and unique session identifier connecting the user to his/her session. Cookies are sent from our website servers to the browser in the user's own computer, and are stored on the computer’s hard drive. These small pieces of information allow us to provide users with the site in its full functionality.

Cookies are either ‘permanent’ or ‘session’. Session cookies only stay in place for the duration of the user's session on the site. They do not track any information about a user or his/her behaviour and are not used to compile statistics. They do not collect or store any personally identifiable information. You can refuse the use of cookies, if you wish (please see below). However, if you refuse either all or even some of the cookies we use, your use of the site will be limited. For example, it may not display correctly and you may not be able to take full advantage of every facility.

Google Analytics

This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses a number of first party permanent cookies to help us analyse (in general) how the site is used. The information generated by these cookies about your use of the website (including your IP address) will be transmitted to, and stored by, Google on servers in the United States. Google uses this information to evaluate use of the website and to provide us with generic reports and statistical information. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Further information about how Google Analytics uses cookies can be found at: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Call recording Policy

Calls may be recorded for training, monitoring, and dispute resolution purposes.

How to refuse the use of cookies

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality, which are designed to make the website operate smoothly and for the benefit of users.

Your rights

In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies online. You can do this by using the "login" link at the beginning of the Alerting Service page.

Policy changes

Any changes to this policy will be posted here.

Security

Investis Limited treats all the data held with the utmost care and security. Any details you give will remain completely confidential.